Well, I'll bee.................guess what arrived!

hi all,
Well the luggage finally arrived. And of course one suitcase (the new one, that we just got) has a rip in the front pocket, one wheel isn't working, and the buckle is broken off - that you hook your carry on luggage to. It arrived at 2pm. The gentleman arrived in a mini van, so how does the luggage in a mini van become a 12 hour window for delivery? I have no idea. The man had me sign for the luggage and there was a line there for the time, so I checked my watch and the man went to go take the clipboard from me, but I told him that i wanted to put the time down. He said the time didn't matter, because nobody sees that. I told him that it did matter, and I wanted to put the time and date down, so if Delta request this paperwork - they are aware of the time it actually did arrive. I get the feeling that the man wasn't too happy about it, but TOO BAD!

I called the claims office AGAIN to tell them about the damage, and you'll never believe what they said. They said I would have to bring the luggage to the airport within 24 hours to make a claim. I told the woman that "I already aged 20 years taking Delta to Guatemala and Back, and I didn't want to age another 20 years". She giggled. and I told her that I was serious and had no intentions of taking my toddler with the suitcase to Laguardia airport to make a claim. I then asked if I would be able to take it to Islip Airport, and she checked and said no. I would have to go to a main Delta location. I told her that it was a scam, because most people like myself would probably say screw it - it's not worth the aggravation and its a shame that Delta works that way. She then put me on hold and came back and told me that I can fax my complaint into the Corp. office with proof, etc. So I told her that it would be done this evening. She said to call back in a couple of days to find out the results of the fax.

So I guess in a few days we will see. I am sooo stubborn, but too bad, Delta should treat their customers better then this! I am already checking other airlines about going to Guatemala, so when we go to pick up Anna - I know what airline we are going to travel with.

Thanks for listening! Wish me luck!